Join Our Team – Helpline and Office Support Officer (Part-Time)

Helpline and Office Support Officer (Part-Time)

The demand for Shared Parenting Scotland’s support is growing.

We are looking for someone to join our helpline support team (2 days at 14 hours) working with separated parents and their family members and to provide general office support.

Phone and email enquiries to the helpline range from newly separated parents seeking help to negotiate shared care arrangements for their children to grandparents looking to be more included in their grandchildren’s lives. Some are seeking moral support. Others are navigating legal action.

The successful candidate will provide helpline and email support as part of a small, friendly team and will occasionally help at our monthly group meetings on a rotational basis. The role also includes general office support tasks as designated by the Chief Executive.

This is a hybrid role, working between office and home. Our offices are in Edinburgh or Glasgow.

The person specification can be found here.

Other details

Experience of working in a helpline or information service and supporting the running of an office would be beneficial, but not essential. So long as you can show experience of how you have supported other people in a paid or voluntary role and a willingness to learn. Training will be supplied.

This is a fixed term contact for six months with the possibility of extension, dependent on funding. It is a part time role with an annual salary of £28,000 pro rata.

The proposed working days will be Thursday and Friday subject to the resourcing needs of the organisation and staff team. This will include an expectation of occasional
evening/group meeting duties.

Next steps

Please send us your CV and a letter up to two pages on why you are suitable for the role.

Closing date

The closing date for applications is 5pm on Thursday 6 November.

The interviews will be held in person in Edinburgh, 10 Palmerston Place on Wednesday 12 November with the successful candidate starting at an agreed date in December.

For further information and/or to submit your CV, please contact Shared Parenting Scotland on: info@sharedparenting.scot or at (0131) 557 2440.

Please see our website www.sharedparenting.scot for further information about the organisation.