A new video about making a complaint about your solicitor has been produced by the Law Society of Scotland and the Scottish Legal Complaints Commission (SLCC).
This explanation of the way in which these two bodies handle complaints is welcome, although it might be even better if there was a simpler system with one complaint handling body and more power to act when necessary.
The video explains that you start with raising the complaint with your solicitor or with the firms “complaints partner” and if not satisfied go on to one of these two bodies. Service complaints can go straight to the SLCC, whereas conduct complaints have to go to the Law Society’s complaints committee.
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